Booking and Payment
Your apartment is booked upon receipt of the booking deposit.
This prepayment should be made by credit card.
Your booking is not confirmed until Suite Dreams receives the pre-payment, and you have received the confirmation email from Suite Dreams.
This confirmation email contains all your booking details such as the address of the apartment, contact details, balance due on arrival, and other arrival and departure instructions.
Upon arrival, the rental balance and the refundable damage deposit will be charged on your credit card.
All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.
The pre-paid booking deposit will not be refunded in the event of cancellation.
In the event of cancellation of a fully paid booking (100% of stay) , there is a cancellation charge corresponding to the number of days it was made prior to the day of arrival:
More than 90 days before: 25% of the total amount.
30-89 days before: 50% of the total amount.
Less than 30 days before: 100% of the total amount.
In the event that the guest changes the dates or apartment, it will be considered a new booking and will be subject to the standard cancellation procedures.
If Suite Dreams is not able to provide the client with the property that s/he booked, the client will be informed and will be offered a new property with similar features. If both parties are not able to reach an agreement, the client will be refunded the amount paid, subject to the following conditions:
100% of the pre-paid amount before arriving to the apartment.
The percentage corresponding to the days not used of the booked stay.
Guests are asked to provide a damage deposit as well as a valid credit card number as guarantee for the apartment and its content for any damages caused. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit, and that you will also be liable for any excess damages. Depending on the apartment, a damage deposit ranging from 100-500 euro (€) will be requested. This damage will be paid by credit card. All deposits paid with a credit card will be refunded to that same card used for payment made, within 7 days following departure into the apartment, and after inspection for damages.
You should leave the apartment before or at 11:00. Leaving after 11:00 without prior authorization will be penalized.
If you need to leave the apartment at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the following day. If it is possible, you may stay in the apartment until 18:00 but this will be subject to an additional charge of 50% of the apartment rental price per night. Leaving any time after 18:00 will entail an additional charge corresponding to the full rental price per night of the apartment.
On the day of your departure you should leave the apartment clean and tidy with all waste correctly disposed of. Please leave the keys and close the door behind you after making sure that you have all your personal belongings with you and after ensuring that the main door to the building is not locked with a key.
The apartment will have been cleaned prior to guests’ arrival.
Before leaving, the client is obliged to leave the apartment in perfect conditions, i.e. all waste should be correctly disposed of and the apartment tidied. Otherwise, there will be an additional cleaning charge.
Number and identity of guests
The client should inform Suite Dreams of the number of guests in the booking.
Only those persons indicated in the booking made by the client may enter the apartment, unless an alternative agreement has been reached with Suite Dreams.
The number of clients using the apartment should not exceed the number assigned to each apartment.
Pets are not allowed unless permission has been specifically granted.
Should the client fail to comply with any of the aforementioned Terms and Conditions, Suite Dreams reserves the right to ask the client to leave the apartment, and the client in question cannot request any form of compensation.
Loud music and parties are strictly prohibited. Guests in a Suite Dreams apartment should be aware that if loud music is played, or a party is held, and the neighbors complain and/or police are called, you may be immediately removed from the apartment regardless of the time, day or night.
Noise regulations and respect for other residents between 22:00 and 10.00. We would appreciate your full cooperation in this matter and we hope you understand that these rules are necessary, as our apartments are located in residential buildings with people that have to get up early and go to work. The quiet time in the evening for the neighbors should therefore be respected.
The client, on signing the contract at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Suite Dreams reserves the right to ask the person and their accompanying party to leave the apartment. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the apartment rental and the deposit.
We remind you that on booking an apartment with Suite Dreams you automatically accept our Terms and Conditions, which we expect you to comply with. You will also have to sign these Terms and Conditions at check-in on the day of your arrival.
Neither Suite Dreams nor the owner will be held responsible for any direct or indirect damages caused to the apartment as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct.
In the event that the client fails to comply with the aforementioned Terms and Conditions, Suite Dreams reserves the right to ask the client to leave the apartment, and the client in question cannot request any form of compensation.